hummel India has an easy process to ensure hassle-free returns. We’re here to help if you’re not happy or satisfied with your order. Please raise a return request within 7 days of the order delivery. Once the request is approved, we will arrange for a return pick-up within 72 hours of your request. It may take 5-15 working days for the product to reach back to our order processing centre.
Steps to Return:
- Go to INITIATE RETURN
- Mention your order number & the registered mobile number
- Choose the product & quantity
- Select the reason for return
- Upload 3 images of the product in their original condition with all the tags and packaging intact
- Confirm your pickup address
- After finishing the process, you'll receive a confirmation email.
- We do not accept return on items valued at INR 500 or below.
- We do not accept return on accessories i.e. socks, mask, sipper, etc.
- We do not accept exchange requests. Please return the product & place a new order.
- Please make sure the products to be returned must be unused and in their original condition with all the tags and packaging intact.
- The refund will be initiated to the source account within 24 hours post the cancellation.
- It may take up to 7 working days depending upon your bank to reflect in your account.
Once the product(s) reaches back to our warehouse and passes the quality check process, refund(s) will be initiated to the source account as per below timelines:
- Prepaid Orders: It may take up to 7 working days depending upon your bank/credit card to reflect in your account.
- COD Orders: We shall send you a mail on your registered Email Id. You can provide the required details & post that refund will be initiated within 10 working days.
We provide 30 days product warranty. In a rare event, if you face any issue with the product, then you can claim for warranty.
General conditions for warranty claim:
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & bodywears.
- The warranty does not cover damage caused by improper care, misuse, accident or neglect.
- The warranty does not cover the laces of the shoe.
- The warranty does not cover induced tears, fading due to detergents etc.