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Ray Sneakers
hummel India has an easy process to ensure hassle-free returns. We’re here to help if you’re not happy or satisfied with your order. Please raise a return request within 7 days of the order delivery. Once the request is approved, we will arrange for a return pick-up within 72 hours of your request. It may take 5-15 working days for the product to reach back to our order processing centre.
Steps to Return:
- Go to INITIATE RETURN
- Mention your order number & the registered mobile number
- Choose the product & quantity
- Select the reason for return
- Upload 3 images of the product in their original condition with all the tags and packaging intact
- Confirm your pickup address
- After finishing the process, you'll receive a confirmation email.
Please Note:
- We do not accept return on items valued at INR 500 or below.
- We do not accept return on accessories i.e. socks, mask, sipper, etc.
- We do not accept exchange requests. Please return the product & place a new order.
- Please make sure the products to be returned must be unused and in their original condition with all the tags and packaging intact.
Refund Policy
Cancelled Orders:
- The refund will be initiated to the source account within 24 hours post the cancellation.
- It may take up to 5-15 working days depending upon your bank to reflect in your account.
Returned Orders:
- Once the product(s) reaches back to our warehouse and completes the quality check process, refund(s) will be initiated to the source account within 48 hours.
- It may take up to 5-15 working days depending upon your bank to reflect in your account.
Warranty Policy
We provide 30 days product warranty. In a rare event, if you face any issue with the product, then you can claim for warranty.
General conditions for warranty claim:
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & bodywears.
- The warranty does not cover damage caused by improper care, misuse, accident or neglect.
- The warranty does not cover the laces of the shoe.
- The warranty does not cover induced tears, fading due to detergents etc.
